Privacy Policy

This policy explains what personal information LOCKEDIN ("we", "us", "our") collects when you use our website and services, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Who we are

LOCKEDIN is operated from the United Kingdom. For privacy enquiries, contact us at hello@lockedinuk.com.

What we collect

• Account information: name, email address, password (hashed by our authentication provider, Supabase).
• Order information: items purchased, shipping address, phone number, order history.
• Payment information: handled entirely by Stripe. We never see or store your card details. We retain a Stripe payment-intent reference and receipt URL.
• Technical information: IP address, browser type, and basic usage data needed to run the site securely.

How we use your data

• To process orders, take payment, and arrange delivery.
• To communicate with you about your order, including confirmation and shipping updates.
• To provide customer support.
• To meet our legal and tax obligations.
• To prevent fraud and abuse.

Lawful basis

We process your data under the following lawful bases: performance of a contract (to fulfil your order), legal obligation (tax and accounting), and our legitimate interests in running a secure business.

Who we share data with

• Stripe — to take payment and provide receipts.
• Supabase — to host our database and authentication.
• Resend — to send transactional email (order confirmations and shipping updates).
• Couriers — to deliver your order to your address.

We do not sell your personal data and we do not share it with anyone for marketing purposes.

How long we keep it

Order records are retained for at least seven years to meet UK accounting and tax requirements. Account data is kept while your account is active and for a reasonable period afterwards.

Your rights

You have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, email hello@lockedinuk.com. You may also complain to the Information Commissioner's Office (ico.org.uk) if you believe we have not handled your data properly.

Cookies

We use only the cookies needed to keep you signed in and to remember your shopping cart. We do not use third-party advertising or tracking cookies on this site.

Changes

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent change.